RFSE WEBSHOP:

We are excited to announce the launch of our new Web Shop! Experience high quality, Rodney Fox Shark Expedition merchandise. Choose from a range of branded T-shirts, jumpers, headwear, water bottles, stubby holders and more! 


Social Responsibility:

Social Interests:

We are now sourcing our products from a new supplier who shares similar social interests.
Our supplier is involved with a range of socially responsible practices and initiatives.  These include; Better Cotton Initiative, OEKO-Tex Standard 100, Reemi, Responsible Sourcing and Environmental Targets.

Sustainability:

We want to have a strong commitment to practicing the best sustainability measures. We have changed some aspects of our business to ensure we are contributing to becoming a more sustainable business. In saying this, our sustainability practices will be under constant review. As our Web shop grows, we will grow with it. Adapting new ways to be sustainable where we can. Please be patient as this is still an extremely new process.

Delivery:

Dispatch:
Here at RFSE, we aim to provide the highest level of quality customer service to all our customers. We will aim to have all goods dispatched within 5 business days. Our customers will be notified when products have been dispatched. Each order will not be sent until all products are ready for dispatch. 

Print on Demand: 

In order to keep up with our commitment to practicing the best sustainability measures. We will be minimizing inventory on hand. We believe in producing the right amount of stock for the correct amount of demand. Having excess stock highlights potential overproduction which could be avoided. 

In saying this, we will be printing orders to demand. When the order is received; our supplier will be notified and can begin producing the product. Customers can potentially expect slightly longer lead times.

Please note: We will keep in close contact with all customers in regards to updates to their orders. 

Domestic Shipping:

All orders will be shipped by Australia Post and will be delivered as soon as possible. 

  We offer standard and express delivery options for customers to choose from. We have a $10 flat fee for delivery on standard items. Express delivery costs an extra $4 on top of the flat fee.

However, due to recent delays with Australia Post. Customers may experience longer wait times. Unfortunately, this is something out of our control. Therefore, we will be sure to dispatch each order as quickly as possible to minimize delays.

International Shipping: 

We currently do not offer international shipping. If you are interested in purchasing goods but live overseas, send through an email to expeditions@rodneyfox.com.au.

Christmas Period:

We are currently waiting for Australia Post to release their Christmas cut off domestic sending dates. Once released, we will be able to give our customers a cut off date to receive goods before Christmas.

Refunds/Exchanges/Gift Vouchers/Security 

Policy:   

Our customers’ satisfaction is one of our first priorities. If the item is faulty, we will happily replace the item or refund it onto the same credit card that was used to purchase the item. If the item is not quite right, the customer can return the goods (at their own cost) for an exchange or credit note within 14 days. We currently do not offer refunds for change of mind. 

Vouchers/Store Credits:

Vouchers and store credits are both valid for one year from date of purchase. Vouchers and store credits are not able to be redeemed for cash. Please email expeditions@rodneyfox.com.au for any enquiries re: vouchers/store credits.

Gift Vouchers:

Gift vouchers are located in our product section. Please email expeditions@rodneyfox.com.au if you are after a custom amount not listed on the Web shop.

Security Policy:

When purchasing from Rodney Fox Shark Expeditions, card details are transmitted through a secure server using Securepay. Card data is not hosted by Rodney Fox Shark Expeditions after processing.