RFSE WEBSHOP:

We are excited to announce the launch of our Web Shop! Experience our Rodney Fox Shark Expedition Merchandise.  Choose from a range of branded T-shirts, jumpers, headwear, water bottles, stubby holders and more! 

Social Responsibility:

Social Interests:

We are now sourcing our products from a new supplier who shares similar social interests.
Our supplier is involved with a range of socially responsible practices and initiatives.  These include; Better Cotton Initiative, OEKO-Tex Standard 100, Reemi, Responsible Sourcing and Environmental Targets.

Sustainability:

We aim to commit to practicing the best sustainability measures. We have altered some aspects of the business to ensure we contribute to creating a more sustainable business.

In saying this, our sustainability practices will be under constant review. As our Web Shop grows, we will grow with it. Adapting to new ways to be sustainable where we can. Please be patient as this is still an extremely new process.

Delivery:

Dispatch:

Here at RFSE, We intend to provide the highest quality of customer service. We aim to have all orders dispatched within 5 business days. Our customers will be notified with a tracking order number when products have been dispatched. Order’s will be sent when all products are ready for dispatch, no split orders will be sent.

Print on Demand:

As part of our new sustainability measure, we will be minimizing inventory on hand. We believe in producing the correct amount of stock for the correct amount of demand. Having excess stock highlights potential overproduction which can be avoided. 

In saying this, we will be printing orders to demand. Once the order is received; our supplier will be notified and can begin producing the products. Customers can expect slightly longer lead times. Longer lead times should be expected throughout busy periods.

Please note: We will keep in contact with all customers in regards to updates to their orders. 

Domestic Shipping:

All orders will be shipped by Australia Post. We offer standard and express delivery options for customers to choose from. We have a $10 flat fee for delivery on standard items. Express delivery costs an extra $4 on top of the flat fee.

However, due to recent delays with Australia Post. Customers may experience longer wait times. Unfortunately, this is something out of our control. Therefore, we will be sure to dispatch each order as quickly as possible to minimize delays.

International Shipping: 

We currently do not offer international shipping. If you are interested in purchasing goods but live overseas, please send through an email to expeditions@rodneyfox.com.au.

Refunds/Exchanges/Gift Vouchers/Security 

Policy:   

Our customers’ satisfaction is one of our first priorities. If the item is faulty, we will happily replace the item or refund it onto the same credit card that was used to purchase the item. If the item is not quite right, the customer can return the goods (at their own cost) for an exchange or credit note within 14 days. We currently do not offer refunds for change of mind. 

Vouchers/Store Credits:

Vouchers and store credits are both valid for one year from date of purchase. Vouchers and store credits are not able to be redeemed for cash. Please email expeditions@rodneyfox.com.au for any enquiries re: vouchers/store credits.

Gift Vouchers:

Gift vouchers are located in our product section. Please email expeditions@rodneyfox.com.au if you are after a custom amount not listed on the Web shop.

Security Policy:

When purchasing from Rodney Fox Shark Expeditions, card details are transmitted through a secure server using Securepay. Card data is not hosted by Rodney Fox Shark Expeditions after processing.